Refund policy

Return & Refund Policy

We want you to love your order from The Scrub Club Co. If something doesn’t work out, we’re happy to accept eligible returns.

Returns

Returns must be requested within 14 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused

  • Unwashed

  • Free of stains, odors, makeup, deodorant, pet hair, or other signs of wear

  • Returned in their original condition with tags attached, if applicable

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Once your return is received and inspected, your refund will be issued to your original payment method.

Size Exchanges — In-Stock Items

If you need a different size in an in-stock item, you may submit an exchange request through your order or customer account.

Size exchanges are subject to availability.

Customers are responsible for return shipping when exchanging an item due to sizing or personal preference.

Once the original item is received and approved, the replacement size will be sent if it is still available.

Size Changes — Preorder & Made-to-Order Items

Preorder and made-to-order items are produced specifically for your order, so we are unable to offer direct size exchanges once production has begun.

If your item does not fit, you may submit a return request. Once the item is received and approved, you will receive a refund and can place a new order for your preferred size.

Because these items are made to order, availability and production times will apply to the new order.

Please review the size chart carefully before placing your order, as we are unable to change the size, color, or other order details once production has begun.

Preorder & Made-to-Order Returns

Preorder and made-to-order items may be returned as long as they meet our return requirements above, unless otherwise stated on the product listing.

Customers are responsible for return shipping.

Final Sale Items

Items marked Final Sale are not eligible for returns, refunds, or exchanges.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please submit a return request and include details about the issue.

If the mistake was ours, we will work with you to make it right.

Refunds

Refunds are processed after the returned item has been received and inspected.

We reserve the right to deny a refund for items that do not meet the return requirements listed above.

Original shipping costs are non-refundable unless your order arrived damaged, defective, or incorrect.

How to Start a Return or Exchange

Submit a return or exchange request through your order or customer account on our website, or follow the link below.

https://shopify.com/70935314617/account

Once your request is reviewed and approved, you’ll receive instructions for sending your item back.

Please do not send an item back before your request has been approved.

Thank you for supporting The Scrub Club Co!